Refund & Returns Policy

Last updated: 26.05.2026

At The Shutter Group Limited T/A EASY123BLINDS (“we”, “our”, “us”), we aim to provide high-quality made-to-measure blinds and excellent customer service. This Refund & Returns Policy explains your rights and our procedures regarding returns, refunds, exchanges, and cancellations.

1. Non-Returnable Items

Due to the bespoke and made-to-measure nature of many of our products, certain items are non-returnable and non-refundable unless faulty or damaged.

2. Faulty or Damaged Products

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photographs and your order details.

Once reviewed, we will arrange a replacement, repair, or refund where applicable.

3. Refund Process

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within 5 working days.

Need help?

Contact us at support@easy123blinds.co.uk for questions related to refunds and returns.