Mismeasurement Protection Service

EASY123BLINDS Mismeasurement Protection Service

The EASY123BLINDS Mismeasurement Protection Service is designed to provide additional support and peace of mind when ordering made-to-measure shutters.

As part of this service, our team will contact you before your order is submitted for production to review and verify your measurements. We will ask you to provide clear photographs or short videos showing the glass width and glass height of each pane, following our measuring guide.

This verification process allows us to sense-check your measurements and identify any potential issues before production begins, helping to reduce delays or remakes caused by measurement errors.

This service is not intended to question your measuring ability. It is simply an additional layer of support to help ensure your shutters are manufactured correctly. Please note that delays in providing the requested information may result in delays to your delivery schedule.

Terms & Conditions

• The EASY123BLINDS Mismeasurement Protection Service applies only to incorrect measurements.

• Replacement products will be manufactured to the same specifications as the original order, with the exception of the corrected measurements.

• The service does not cover remakes resulting from product incompatibility or unsuitable installation conditions, including but not limited to:

  • Bead depths outside the recommended 18–30mm range.

  • Square or non-standard beading profiles.

  • Insufficient installation clearance. A minimum clearance of 25mm is required for correct installation.

• If the revised measurements result in a higher product price, you will be required to pay the difference. If the revised measurements result in a lower price, no refund will be issued.

• Revised measurements must differ from the original order by at least 10mm in width and/or 10mm in height.

• Where the revised measurements are smaller than the original order, EASY123BLINDS may, at its sole discretion, modify the existing product instead of manufacturing a replacement where this is technically possible.

• The price used when processing a replacement will be the product price that applied when the original order was placed. Promotional offers, sale prices and discount codes cannot be applied to replacement orders under this service.

• To activate the Mismeasurement Protection Service, the original products must be returned in their original packaging within 10 working days of claim approval and before replacement products are dispatched. If the packaging is damaged or unsuitable for return, EASY123BLINDS reserves the right to decline the claim and suspend production of replacement items. The protection fee is non-refundable.

• A replacement delivery charge of £19.99 will apply to all approved replacement orders.

• Claims must be submitted in writing by email within 10 working days of receiving your original order and must include the correct revised measurements.

• The Mismeasurement Protection Service covers one replacement per protected item, provided the service was selected and purchased at the time of the original order.

• The service may only be used once per order. All affected items must be included within a single claim. Multiple or separate claims for the same order will not be accepted.

• Claims should only be submitted once the complete original order has been received. We recommend checking all items and confirming all measurements before submitting a claim.

• If a replacement item is temporarily out of stock, you may choose to wait until stock becomes available or receive a refund for the Mismeasurement Protection Service fee.

• The original products are non-refundable.